Frequently Asked Questions

Team Storm’s Quality Center staff is squarely focused on delivering superior service and top-notch  components.  We get a fair amount of questions about the prototype and first article approval process. Read on to learn how to speed your component through the process with flying colors.

Q. What’s a First Article Component?
A. A First Article Component is any part that Storm is fabricating for a customer the very first time.

Q. Will the First Article approval process delay my next order?
A. Unfortunately, we cannot begin production of the next order until we understand the approval status of the FA order.  There are no delays when this information is received.

Q Can I send updated or changed prints to the Customer Liaison?
A Sure. Please email sstone@stormpowercomponents.com

Q. Do I have to physically send the First Article approval form back or can I just send an e-mail response?
A. An e-mail response is acceptable if it is sent to againes@stormpowercomponents.com.

Q. We’ve made this part a number of times before. Why is Storm asking us to sign the First Article approval form?
A. You’re probably a new customer for us. And, while the component’s production isn’t a new you, it’s likely that this is first time we are making the part exact for your particular organization. Our First Article to make certain that we’ve done the job right, the first time. We want you to be delighted every order, every time.

Q. Why do you request low quantities for First Time orders?
A. We want to ensure all customer expectations are met prior to quantity production.  Our desire is for customers to be delighted with the product and service Storm Power Components provides.  There may be undocumented requirements that are important to your order and therefore it’s necessary to ensure these requirements are in fact met.

Q. We can’t find the First Article report. It got lost in transit, or at incoming inspection.  Can you send another copy?
A. Yes, we can email a replacement. Simply contact againes@stormpowercomponets.com for a replacement copy. 

Got another question? Don’t worry. We have answers.

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